SPECIAL FLEXIBILITY CONDITIONS

For Regular Group Bookings T&C 2024-25:

  • If the trip is canceled by Namaste Nomad or due to unforeseen circumstances, participants will be offered the option to receive a refund or reschedule the tour for alternative dates.
  • The initial deposit of €400 is non-refundable, with bank charges deducted before processing any additional refunds.
  • If Namaste Nomad cancels the trip due to unavoidable circumstances, a full refund will be issued after deducting bank charges.
  • If a participant cancels the trip for personal reasons, the deposit will not be refunded. Additional charges and service expenses incurred before cancellation will be deducted, and the remaining balance will be refunded, (it refer payment deadlines.)
  • No refunds will be provided for cancellations made within 90 days before the scheduled departure for fixed departure trips.

Booking Deposit:

  • The Booking Deposit is €400 per person per booking. This amount may vary depending on the tour destination.

For New and Existing Bookings:

  • Notify Namaste Nomad in writing at least 90 days before departure if uncertain about proceeding with the trip. Options include retaining some funds paid towards the original booking (non-refundable deposit) as trip credit, usable on a future trip departing until December 31, 2024.
  • No change or penalty fees apply until 90 days before the departure date, including changes to the tour, departure date, destination, and passenger names (bank charges apply). Standard terms and conditions apply for changes within 90 days of departure. If changing to a more expensive trip or departure, the price difference must be covered. If the new trip or departure is less expensive, a trip credit will be issued for the difference.

Due Date for Full Payment:

  • The full payment deadline is set at 90 days before the departure date for all tours operated by Namaste Nomad. Failure to complete the payment on time may result in automatic loss of place in the trip and forfeiture of any deposit or installment payment made.

Standard Bookings:

  • A non-refundable deposit of €400 per person is required for standard bookings. Namaste Nomad will confirm all bookings upon receiving the deposit from the lead passenger and provide details for the balance payment. All tours are subject to availability, and Namaste Nomad reserves the right to return deposits, decline booking confirmations, or cancel reservations at its discretion. A binding contract is established upon issuance of a booking confirmation sent to the lead passenger.

Tour Balance Payment:

  • The tour balance for all bookings must be paid by the specified payment deadlines, set 90 days before departure. If the booking date falls within this 90-day period, full payment is required. Payment can be made via debit cards, major credit cards, or directly through Namaste Nomad’s website. Failure to complete the payment on deadlines, may result in the cancellation of the reservation. Namaste Nomad reserves the right to amend the prices of unsold holidays at any time and correct errors in confirmed holiday prices.

Travel Show and Exhibition Bookings:

  • For bookings made at travel shows and exhibitions, a non-refundable deposit lower than €400 per person may be required. Such bookings are subject to confirmation by Namaste Nomad within 90 days.

Lead Passenger Responsibilities:

  • The lead passenger, booking for multiple individuals, is the designated contact person for all participants included in the booking. Responsibilities include making all necessary payments, notifying the Tour Operator of any changes or cancellations, and keeping the party informed.

Booking on Behalf of Others:

  • When booking on behalf of others, the lead passenger affirms that all required consents have been obtained. Responsibility for ensuring the accuracy and completeness of information provided for other participants lies with the lead passenger. Namaste Nomad is not liable for errors or omissions in the information provided during the booking process.

INSURANCE

To participate in any tour organized by us, each Client is required to procure adequate and suitable travel insurance, and this forms a crucial component of your contract with Namaste Nomad. Clients are responsible for independently arranging their own insurance. Namaste Nomad reserves the right to request a copy of the insurance policy and/or a receipt confirming the premium payment. Clients must provide evidence of such insurance to the Namaste Nomad guide upon request, typically on the first day of the trip. Insurance coverage offered by credit card companies or reciprocal medical agreements may not be comprehensive. For high-altitude trekking or expeditions, emergency rescue coverage is mandatory.

A suitable insurance policy should offer sufficient coverage for medical expenses arising from illness or accidents before or during the holiday, as well as coverage for the loss of holiday funds due to cancellation and curtailment for insurable reasons. Additionally, it should address any other specific needs and preferences.

Clients must ensure their insurance fully covers personal requirements, including pre-existing medical conditions, injury, repatriation, evacuation expenses, curtailment, and any other expenses resulting from loss, damage, injury, delay, or inconvenience during the trip. Namaste Nomad does not accept responsibility for, and is not liable for, the loss or damage of valuables or other items left in public spaces or facilities used by Namaste Nomad, such as hotels, vessels, expedition vehicles, or any other mode of transportation. Losses due to ordinary wear and tear or acts of nature are not reimbursable.

Clients arranging their insurance should confirm that there are no exclusion clauses limiting protection for the type of activities they will undertake during the tour and are solely responsible for covering any belongings taken on the tour.

Namaste Nomad reserves the right to cancel the booking, without any liability for refunds, for any customer unable to demonstrate the purchase of suitable travel insurance as per this clause. Moreover, if you choose to travel without adequate insurance cover, Namaste Nomad will not be liable for any losses that would have otherwise been covered by insurance.

CANCELLATIONS BY YOU

Clients are required to submit cancellations in writing to Namaste Nomad at info@namastenomad.ie before the tour departure. Confirmation of cancellation must be received by the Client, and in the absence of confirmation, please reach out to us. Cancellation conditions within the balance payment period (90-0 days prior to departure) are outlined as follows:

For all tours:

  • 90 days or more prior to departure: Deposit to be retained by Namaste Nomad.
  • 59-90 days: 70% of the tour fee is forfeited.
  • 29-15 days: 85% of the tour fee is forfeited.
  • 15-0 days: 100% of the tour fee is forfeited.

Himalayan Trekking Tours:

  • 89-60 days: 70% of the tour fee is forfeited.
  • 59-31 days: 85% of the tour fee is forfeited.
  • 30-0 days: 100% of the tour fee is forfeited.

Tour Bookings with Flight/s Included:

  • 90 days or more prior to departure: Deposit to be retained by Namaste Nomad.
  • 89-60 days: 70% of the tour fee is forfeited.
  • 59-31 days: 85% of the tour fee is forfeited.
  • 30-0 days: 100% of the tour fee is forfeited.

For bookings modified with an amendment fee (modified less than 60 days from the original departure date), no refund will be possible at any stage in case of a cancellation of the booking.

CANCELLATION BY US

Namaste Nomad retains the right to cancel a tour under various circumstances but commits not to cancel a tour less than 40 days before departure, except for Force Majeure, emergencies, pandemics, wars, low bookings (minimum 4 pax for Asia tours), or the Client’s failure to pay the final balance. In the event of cancellation, Namaste Nomad will return all monies paid, excluding payment for travel insurance, or provide an alternative tour of comparable standard (excluding flight tickets or any unrelated items). No compensation will be paid if the cancellation is due to Force Majeure.

We disclaim liability for any loss, damage, or expense resulting from war or terrorist activities, riot or civil unrest, industrial action, weather conditions, fire, flood, drought, closures, alterations to public transport schedules, rescheduling of aircraft or boats, epidemics, outbreaks of illness, or any other event outside our control, which may delay, extend, reduce, cause cancellation, or compel changes in the trip before or after departure.

ITINERARY CHANGES

It may be necessary, sometimes at short notice, to make changes to an itinerary due to weather, traffic, or road conditions. In instances of breakdowns or technical issues with coaches, trains, or boats, every effort will be made to rectify the situation promptly. Clients may incur additional charges for extra days’ accommodations, emergency rescues, etc., to be paid by clients or covered by their insurance provider.

CHANGES BY NAMASTE NOMAD

While Namaste Nomad aims to operate all tours as advertised, it acknowledges the need to vary or modify itineraries due to local conditions or other reasons. Namaste Nomad reserves the right to cancel or change facilities, accommodations, services, or prices described in brochures or online, substituting alternative arrangements or charging a supplement if necessary. No liability is accepted for costs or loss of enjoyment resulting from these changes. In case of a major change, the Client may choose an equivalent or superior tour, specified travel arrangements of lower standard with a refund, or cancel the tour for a full refund.

CHANGES BY CLIENTS

All changes, amendments, or additions must be confirmed before 60 days of the departure date to avoid cancellation or amendment fees. New clients may be added to a booking based on the current online deal.

a) Name and Tour Date Changes:

  • 60-30 days of departure: Amendment fee of €25 per person.
  • 29-15 days of departure: Amendment fee of €50 per person.
  • Changes within 14 days at the discretion of Namaste Nomad.

b) Tour Destination Changes:

  • 60-30 days of departure: Amendment fee of €35 per person.
  • Changes within 29 days at the discretion of Namaste Nomad.

Tour Bookings with Flight/s Included:

If amended within the balance payment period (90-0 days prior to departure), the flight fee is non-refundable. For bookings modified with an amendment fee (modified less than 60 days from the original departure date), no refund is possible for the price difference.

LOCAL PAYMENT

The Local payment is part of the Namaste Nomad tour fee and must be paid upon joining the tour; refusal to pay will mean forfeiture of the tour. The Local Payment applicable to each tour is to be paid in cash only. This can be the equivalent in the local currency, Pound Sterling, US Dollar, or Euro. The current local payment and taxes are stated on the website of Namaste Nomad. If there is any change (increase or decrease) in the cost of the local payment and/or taxes, the current amount stated on the website will be payable by the Client.

ACCOMMODATION

We can arrange pre- and post-tour accommodation for most of our tours. All our tours are inclusive, featuring accommodation and breakfast. All additional accommodation costs must be paid in advance, no later than one week before the tour departure by the Client. Unpaid accommodation within 7 days of departure will be considered canceled.

Free airport transfers offered with pre-tour accommodations can only be arranged after payment has been received. The airport transfer will not be valid without confirmation from Namaste Nomad.

INCLUSIVE

The tour price and the local payment include:

  • All accommodation as listed in the Tour Inclusions Section.
  • All transport listed in the Tour Inclusions Section.
  • Sightseeing and meals as listed in the Tour Inclusions Section.
  • Services of a group leader as described in the Tour Inclusions Section.

The number of bags and luggage allowance may vary depending on your flight, trekking destination, and date. Please check details with our lead guide.

NON-INCLUSIVE

The tour price and the local payment do not include:

  • Flights, excess baggage, visas, insurance, extra meals and drinks, personal items, entrance fees, tips, port taxes & fuel supplements, departure taxes, optional activities, and all other services not stated in the ‘Inclusions’ sections of this brochure or online.

SINGLE SUPPLEMENTS

Solo passengers have options when booking a tour. All prices are based on double, twin, or triple-share occupancy. Solo passengers not wishing to pay a single supplement will be accommodated in a double, twin, or triple room based on availability with a passenger(s) of the same gender. The single supplement need only be paid if a room to oneself is requested and is additional to the tour fee.

UNUSED SERVICE

Should a Client fail to join a tour, join after departure, or leave before completion, no refund will be made. If any member of your party is unable to travel, that person may transfer their place to another suitable person (introduced by you and satisfying all conditions applicable to the holiday) or change to an alternative date, provided written notice is given in advance. A “suitable person” is one who has completed the booking form, presented travel insurance, obtained approval to travel from us, and the transferee agrees to these Booking Conditions and all other terms of the contract between us. Please refer to Section 4: “Changes by the Client” for further details. Cancellation by the Client: If you are unable to find a replacement, cancellation charges as set out in the terms will apply. Otherwise, no refunds will be given for Clients not traveling or for unused services.

VALIDITY

Prices and conditions are valid for the dates indicated. Namaste Nomad reserves the right to alter this information at any time. All prices and information are accurate as of July 2024. Where there are any changes to the trip or information that may affect the trip or validity of pricing, Namaste Nomad will ensure Clients are informed at the earliest opportunity.

CONDITIONS OF SUPPLIERS

Certain services constituting your holiday are provided by independent or third-party suppliers, including small family or community-based operators offering transportation, such as jeeps to rural villages, guest houses, or other services with necessary licenses and permits according to local law. These services come with their own terms and conditions, which are part of your contract with Namaste Nomad. Some terms and conditions may limit or exclude the supplier’s liability to you. Copies of the relevant sections of these terms and conditions are available upon request from us. Namaste Nomad assumes no responsibility for services, including optional activities, not part of the tour package.

AUTHORITY ON THE TOUR

Group tours are led by a Namaste Nomad guide or tour leader. The group leader’s decision is final on all matters affecting the safety or well-being of any person participating in the tour. If a passenger fails to comply with a decision made by the group leader or interferes with the group’s safety or well-being, the group leader may order the client to leave the tour immediately, with no right to any refund (please see “Your Liability to Us”). All passengers must adhere to local laws, customs, foreign exchange, drug regulations of all countries visited, and our responsible travel guidelines.

We cannot be held responsible for the actions or behavior of other tour members, guests, or individuals not connected to your booking arrangements or with us.

YOUR LIABILITY TO US

All customers are expected to conduct themselves in an orderly and acceptable manner, not disrupting the enjoyment of others. You will not be permitted to embark or continue on the trip if, in the reasonable opinion of any Namaste Nomad representative, your mental or physical condition renders you incapable of self-care, becomes objectionable to other passengers, or poses a hazard to yourself or others. We are not responsible for expenses resulting from your inability to complete the trip for any reason, nor will we refund any part of your trip cost. In all cases, we will notify you of the reasons for this action. We have no obligation to arrange your return to the point of trip departure if your condition manifests after departure. If air travel is involved, the aircraft captain can refuse to allow you on the flight if they believe you could be dangerous or disruptive to other passengers.

Furthermore, you are liable to reimburse us for any expenses incurred due to such behavior. You may be required to pay for losses and damages caused by your actions, and you and your party are jointly and individually liable for any damage or losses. Full payment for such damage or losses must be made directly to the hotel manager or other supplier before departure. If payment is not made, you are responsible for meeting any claims, including legal costs, subsequently made against us due to your actions.

You agree to indemnify us fully against all losses (direct and indirect) arising from third-party actions taken against us for loss or damage caused by you or arising from your participation in the trip.

RISK ACKNOWLEDGEMENT & INDEMNIFICATION

You acknowledge that the nature of the trip is adventurous and involves a degree of personal risk. Namaste Nomad tours provide exposure to the true nature of the visited environment, including potential risks and hazards beyond those associated with normal package holidays. Bookings are accepted with the understanding that clients appreciate these risks and hazards and undertake tours at their own volition. If a client participates in an activity not included in a tour operated by Namaste Nomad, they accept responsibility for such activity, recognizing that no further services will be provided by the company. The client indemnifies Namaste Nomad against any claims related to such activity.

In cases where a client suffers death, personal injury, or any other loss due to an activity forming part of the booked tour, Namaste Nomad accepts responsibility only if the death, personal injury, or loss resulted from the negligent acts and/or omissions of Namaste Nomad employees, officers, agents, or direct suppliers. Namaste Nomad is not liable for such events if there is no fault on its part or its partners, or if the cause was the fault of the client, actions unconnected with the tour arrangements, or circumstances neither Namaste Nomad nor its partners could have reasonably anticipated or avoided. For trekking and climbing tours, snow conditions cannot be guaranteed at any passes; therefore, Namaste Nomad is not liable for natural calamities.

NAMASTE NOMAD RESPONSIBILITY

Namaste Nomad accepts responsibility for the arrangements provided or arranged as an “organiser” under the Package Travel, Package Holidays, and Package Tours Regulations 1992. Compensation for negligent performance or arrangement of services is payable if it affects the overall enjoyment of the holiday. Liability is limited to the remedies provided by the Regulation.

Namaste Nomad will not be responsible for injury, illness, death, loss, damage, or other claims if caused by the person affected, acts of third parties, unforeseeable circumstances beyond control, or events not foreseen or forestalled.

Compensation limits:

a. Loss of and/or damage to luggage or personal possessions: equivalent to the insurance policy excess per person.

b. Claims not involving injury, illness, or death: twice the price paid by the person(s) affected.

c. Claims related to travel in the host country by roads or stay in a hotel: subject to international conventions and ‘Conditions of Carriage.’

Notification and assistance in pursuing third-party claims are conditions for accepting liability. Failure to comply may affect the claim.

Namaste Nomad is not liable for damage, loss, or expense that could not have been foreseen before accepting the booking or relates to any business.

No responsibility for services or facilities not part of the agreement or not advertised in the brochure, such as excursions booked independently.

FEEDBACKS OR COMPLAINTS

Dissatisfaction with services must be reported immediately to the Trip Leader for remedy. Failure to notify immediately may affect compensation claims. Complaints made after the trip must be in writing within 28 days of completion. Failure to notify in writing within 28 days may affect Namaste Nomad’s ability to investigate the complaint.

PRIVACY POLICY

Personal details collected are necessary for processing bookings. Information may be shared with relevant suppliers, security or credit-checking companies, or public authorities as required by law. Namaste Nomad deals with personal information as detailed in the Privacy Policy unless agreed otherwise. Contact may be made for post, email, or telephone communication related to offers or brochures after given consent. Opt-out options are available.

Feedback provided becomes the property of Namaste Nomad and may be used for advertising and promotional purposes. Consent is given to use images for publicity and promotional purposes.