Terms & Conditions
Special Flexibility Conditions:
Due to the global travel restrictions and uncertainty caused by the COVID-19 pandemic, we are offering new flexible conditions when booking or paying for your holiday. These Special Flexible Conditions are valid on all bookings until further notice.For new bookings, the Booking Deposit is EURO – 100 per person per booking according to the booking currency.
For new and existing bookings:Never lose your money. Notify us in writing at least 15 days before your departure if unsure to go and have the option to keep any monies paid toward the original booking as Trip Credit usable on a future trip departing until 31 December 2022.
No change or penalty fees until 15 days prior to your departure date, including: tour, departure date, destination and passenger name changes. If you wish to make a change with less than 15 days to your departure date, standard terms & conditions apply. If you change to a trip or departure that is more expensive than your original booking, you will need to cover the difference in price. If the trip or departure is less expensive than the original, a trip credit will be issued for the difference.
The due date for the full payment is reduced to 15 days prior to the departure date.
All tours operated by Namaste Nomad are subject to the following terms & conditions:
For standard bookings, a non-refundable deposit of Euro 100 per person is required. All bookings will be confirmed by namaste nomad immodestly after pay deposit to the lead passenger along with confirmation of balance payment details. All our tours are subject to availability and we reserve the right to return your deposit or payment and decline to issue a booking confirmation at our absolute discretion. A binding contract will come into existence between you and us as we have issued you with a booking confirmation that will confirm the details of your booking and will be sent to you or your group leader.
The tour balance for all bookings have to pay by you until the given tour payments dead lines which is 15 days before depature. If the booking date is within the 60-day period, it is subject to full payment. Payment can be made by debit cards and all major credit cards directly from our website. All documents will be sent to the email address of the Lead Passenger only. If there is a failure to complete the payment, namaste nomad reserves the right to cancel the reservation. We reserve the right to amend the price of unsold holidays at any time and correct errors in the prices of confirmed holidays.
For travel show and exhibition bookings a non-refundable deposit of lower than 100 per person may be required. Bookings made at the shows are subject to confirmation by namaste Nomad within 15 days.
If you are booking for more than one person, as the Lead Passenger, you are deemed to be the designated contact person for every participant included on that booking. This means that you are responsible for making all payments due in connection with your Tour booking, notifying the Tour Operator or its authorised agent if any changes or cancellations are required and keeping your party informed.
By booking on behalf of another person or persons, you represent and warrant that you have obtained all required consents. You are responsible for verifying that any information you provide on behalf of another participant is complete and accurate and the Tour Operator will under no circumstances be liable for any errors or omissions in the information provided to complete a booking.
Each Client must take out adequate and suitable travel insurance in order to take part in a tour organised by us and this is a condition of your contract with us. Clients are wholly responsible for arranging their own insurance. Namaste Nomad reserves the right to request a copy of their insurance policy and/or a receipt showing payment of the premium. Evidence of such insurances must be produced to Namaste Nomad guide on request and normally on day one of your trip. Insurance cover offered by credit card companies or reciprocal medical cover agreements are often not comprehensive. For high altitude trekking or expedition you must cover emergency rescue.
A suitable insurance policy should provide adequate cover for medical expenses arising through illness or accident prior to or during the holiday and loss of holiday monies through cancellation and curtailment of the holiday for insurable reasons, as well as any additional coverage per your personal needs and preferences.
You must be satisfied that your insurance fully covers all your personal requirements including pre-existing medical conditions, injury, repatriation, evacuation expenses, curtailment and all other expenses that might arise as a result of loss, damage, injury, delay or inconvenience occurring to the passenger. Namaste Nomad will not accept responsibility for, and in no event shall be liable for loss or damage of valuables or other articles left at public spaces or facilities used by namaste Nomad such as hotels, vessels, expedition vehicles, or any other mode of transportation. Losses due to ordinary wear and tear or acts of God are not reimbursable.
Clients making their insurance arrangements should ensure that there are no exclusion clauses limiting protection for the type of activities they will be undertaking during their tour and are solely responsible to cover any belonging taken on tour.
We reserve the right to cancel the booking, without any liability for refunds, of any customer who cannot satisfy us that they have purchased suitable travel insurance in accordance with this clause. Furthermore, if you choose to travel without adequate insurance cover, we will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available.
Cancellations by YOU
Cancellations must be made by the Client in writing to Namaste Nomad at [email protected] prior to the tour departure, following which the Client must receive confirmation of cancellation. If you do not receive confirmation, please contact us. Cancellation conditions within the balance payment period (60-0 days prior to departure) are as follows:
60 days or more prior to departure, deposit to be retained by Namaste Nomad
59-30 days 70% of tour fee is forfeited
29-15 days 85% of tour fee is forfeited
14-0 days 100% of tour fee is forfeited
Himalayan trekking tours-
Cancellations within the balance payment period (90-0 days prior to departure) are as follows:90 days or more prior to departure, deposit to be retained by namaste Nomad
89-60 days 70% of tour fee is forfeited
59-31 days 85% of tour fee is forfeited
30-0 days 100% of tour fee is forfeited
Tour Bookings with flight/s included;
Cancellations within the balance payment period (90-0 days prior to departure) are as follows:
90 days or more prior to departure, deposit to be retained by Namaste Nomad
89-60 days 70% of tour fee is forfeited
59-31 days 85% of tour fee is forfeited
30-0 days 100% of tour fee is forfeited
For the bookings modified with an amendment fee (modified less than 60 days to original departure date) no refund would be possible at any stage in case of a cancellation of the booking.
CANCEL BY US
Namaste Nomad reserves the right to cancel a tour in any circumstances but will not cancel a tour less than 42 days before departure, except for Force Majeure, Emergency , pandemic, wars, Low Bookings (minimum 4 pax for Asia tours) or the Client’s failure to pay the final balance. Unless the Client fails to pay the final balance, namaste Nomad will, upon cancellation, return all monies paid excluding payment for travel insurance or offer an alternative tour of comparable standard (does not cover the flight ticket or any other item which is not related with the tour operator namaste Nomad). No compensation will be paid to the Client if cancellation is because of Force Majeure.
We do not accept liability for any loss, damage or expense resulting from war or terrorist activities threatened or actual, riot or civil unrest, industrial action threatened or actual, weather conditions, fire, flood, drought, closures, unforeseen alterations to public transport schedules, rescheduling of aircraft or boats, epidemic or outbreaks of illness or any other event outside our control which either delays or extends or reduces the trip, causes cancellation, or compels a change in the trip arrangements before or after departure (“Force Majeure”).
It may be necessary, sometimes at short notice, to make changes to an itinerary due to weather, traffic or road conditions. Regrettably, coaches, trains, boats do occasionally break down, or suffer mechanical or technical problems, or certain facilities on board a coach, train, boat may become faulty. Every effort will be made to rectify such issues as quickly as possible. In some instances, it may be necessary to replace the vehicle or boat which cannot be repaired. We cannot accept any responsibility for delays caused by any form of breakdown. There might be additional charges for extra days accommodations or emergency rescue etc that have to be paid by clients or cover by your insurance provider.
CHANGES BY NAMASTE NOMAD
Namaste Nomad aim is to operate all tours as advertised accepts that it may prove necessary or advisable to vary or modify a tour itinerary or its contents due to prevailing local conditions or any other reason. Namaste Nomad reserves the right at any time to cancel or change any of the facilities, accommodations, services or prices described in our brochure or online and to substitute alternative arrangements of comparable monetary value or charge a supplement locally if alternative arrangements cannot be made, without compensation to the Client and accepts no liability to the Client whatsoever for costs or loss of enjoyment as a result of these changes. Where a major change is made prior to departure, the Client will have the choice of either: accepting another tour of equivalent or superior standard; or a choice of specified travel arrangements of a lower standard to those previously booked together with a refund of the difference in price; or cancelling the tour and obtaining a full refund. The definition of the “major change” is a change that is reasonably required but will depend on the individual tour and circumstances.
CHANGES BY CLIENTS
ll changes, amendments or additions must be confirmed prior to 60 days of the departure date to avoid cancellation or amendment fees. New Clients may be added to a booking based on the current deal online.
a) Name and Tour Date changes requested within;
60-30 days of departure will incur an amendment fee of euro 25 per person;
29-15 days of departure will incur an amendment fee of euro 50 per person;
14 days of departure will be made at the sole discretion of Namaste Nomad.
b) Tour Destination changes requested within;
60-30 days of departure will incur an amendment fee of Euro 35 per person;
29 days of departure will be made at the sole discretion of Namaste Nomad.
Tour Bookings with flight/s included; if amended within the balance payment period (90-0 days prior to departure) flight fee is non-refundable.
For the bookings modified with an amendment fee (modified less than 60 days to original departure date) no refund would be possible for the price difference.
The Local payment is part of the Namaste Nomad tour fee and must be paid upon joining the tour; refusal to pay will mean forfeiture of the tour. The Local Payment applicable to each tour is to be paid in cash only. This can be the equivalent in the local currency, Pound Sterling, US Dollar or Euro. The current local payment and taxes are stated on the web site of Namaste Nomad. If there is any change (increase or decrease) in the cost of the local payment and/or taxes, the current amount stated on the web site will be payable by the Client.
We can arrange pre- and post-tour accommodation for most of our tours. ALL OUR TOURS ARE EXCLUSIVE WITH ACCOMMODATION AND BREAKFAST. All extra accommodation costs must be paid in advance no less than one week prior to the tour departure by the Client. Unpaid accommodation less than 7 days prior to departure will be considered cancelled.
The FREE airport transfers offered with pre-tour accommodations can be only arranged after the payment has been received.
The airport transfer won’t be valid without confirmation from NAMASTE NOMAD.
The tour price and the local payment include:
All accommodation as listed in the Tour Inclusions Section
All transport listed in the Tour Inclusions Section
Sight-seeing and meals as listed in the Tour Inclusions Section
The services of a group leader as described in the Tour Inclusions Section
The number of bags and luggage allowance may vary depending on your flight, trekking destination, date, please check details with our led guide.
The tour price and the local payment do not include:
Flights, excess baggage, visas, insurance, extra meals and drinks, items of personal nature, entrance fees, tips, port taxes & fuel supplements, departure taxes, optional activities and all the other services not stated in the ‘Inclusions’ sections of this brochure or online.
Solo passengers have a few options while booking a tour. All prices are based on double, twin or triple share occupancy. Solo passengers not wishing to pay a single supplement will be accommodated in a double, twin or triple room according to availability with a passenger(s) of the same gender. The single supplement need only be paid if a room to oneself is requested and is additional to the tour fee.
Should a Client fail to join a tour, joins the tour after departure, or leave the tour prior to completion, no refund will be made.
If any member of your party is prevented from travelling, that person may transfer their place to another suitable person (introduced by you and satisfying all the conditions applicable to the holiday) or change to an alternative date provided that written notice is given in advance. A “suitable person” is one who has completed the booking form, presented travel insurance, obtained approval to travel from us and the transferee agrees to these Booking Conditions and all other terms of the contract between us. Please refer to Section 4: “Changes by the Client” for further details.
Cancellation by the Client: If you are unable to find a replacement, cancellation charges as set out in the terms will apply. Otherwise, no refunds will be given for Clients not travelling or for unused services.
Special offers and discounts can only be applied at the time of booking and cannot be retrospectively added at a later date, regardless of any later changes made to the original booking. Additional terms & conditions can be added during special campaigns and are solely valid for the specific campaign they refer to. Please see the NAMASTE NOMAD web site for particular conditions applicable to each offer. In all cases only one discount can apply to a NAMASTE NOMAD Tour booking. When two or more offers can apply to a booking in all cases only the discount offering the highest saving to the booking will be applied. NAMASTE NOMAD OFFER 1 FREE SPACE FOR GROUP BOOKING ABOVE 11 PEOPLE.
AGE AND HEALTH
All Clients must determine themselves prior to booking that they are fit and able to complete the itinerary of their chosen tour as described in the WEBSITE. Clients aged 65 or above are required to complete our Tour Suitability Form, and where considered necessary, due to participation requirements, we will be happy to provide the tour on a private basis (supplements apply) or offer tailor-made holiday arrangements. No unaccompanied minors (i.e. those under 18 years of age) can be accepted on tours operated by us, however children of 16 or more may travel provided that they are accompanied by a parent or a guardian who accepts full responsibility for them and subject, in all cases, to our ultimate discretion. You agree to accept the authority and decisions of our employees, tour leaders, and agents whilst on tour with us. If in the opinion of such person, the health or conduct of a Client before or after the departure appears likely to endanger the safe, comfortable or happy progress of the tour, the Client may be excluded from all or part of the tour, in which case all monies paid will be forfeited and we will not be liable to pay any compensation whatsoever to such Client.
SPECIAL DIETARY REQUIREMENTS
You must clearly state all your dietary requirements at the time of booking. Although many of our tours accommodate vegetarians and vegans, we cannot guarantee that special dietary requirements can be met and we cannot take responsibility for any such requirements not being fulfilled.
If you have a medical condition or require special arrangements that may affect your trip, we ask that you inform us in writing at the time of booking. If we cannot reasonably accommodate your particular needs we may decline the booking or ask for you to be accompanied by a person who is able to provide full assistance to you throughout your trip.
It is Client’s responsibility to obtain any visas, passports, health certificates or other travel documentation required. It remains the Client’s responsibility to ensure that these documents are in order and meet any additional costs incurred as a result of failure to comply with such requirements.
For all tours visa support documents provided by NAMASTE NOMAD are only to assist with the visa application & are not valid for travel.
FOR BHUTAN WE REQUIRE PRE VISA, SO WE WILL REQUEST YOU TO PROVIDE US VISA FEEES AND YOUR DOCUMENTS IN 3 ADVANCE.
Dates, itineraries and prices are valid from the most relevant edition of the website & the time of printing our brochure in SEPT 2020 until 31 December 2021. NAMASTE NOMAD reserves the right to change any of the facilities, services, prices & accommodations, itineraries or vehicles described in the brochure or online without being liable for compensation or refund.
We endeavour to ensure that all the information and prices both on our website and in our brochures are accurate, however occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the arrangements that you wish to book before you make your booking.
CONDITIONS OF SUPPLIERS
Some of the services which make up your holiday are provided by independent or third-party suppliers. These suppliers maybe small family or community-based operators offering transportation including jeep to rural villages, guest houses or other who operate with the necessary licences and permits according to local law. The services they provide come with their own terms and conditions which will form part of your contract with us. Some of these terms and conditions may limit or exclude the supplier’s liability to you. Copies of the relevant parts of these terms and conditions are available on request from us. Namaste Nomad accepts no responsibility for any services including optional activities, which are not a part of the tour package.
AUTHORITY ON THE TOUR
Group tours are led by a NAMASTE NOMAD guide or tour leader. The decision of the group leader is final on all matters likely to affect the safety or well-being of any person participating in the tour. Should a passenger fail to comply with a decision made by the group leader or interfere with the safety or well-being of the group, the group leader may order the Client to leave the tour immediately, with no right to any refund (please see Your Liability to Us). All passengers must comply at all times with the local laws, customs, and foreign exchange and drug regulations of all countries visited, as well as our responsible travel guidelines.
We cannot be held responsible for the actions or behaviour of other tour members, guests or individuals who have no connection with your booking arrangements or with us.
YOUR LIABILITY TO US
All our customers are expected to conduct themselves in an orderly and acceptable manner and not to disrupt the enjoyment of others. You will not be permitted to embark or continue on the trip if your mental or physical condition is, in the reasonable opinion of any representative of NAMASTE NOMAD, such as to render you incapable of caring for yourself, or where you become objectionable to other passengers, or you become a hazard to yourself or other passengers. We will not be responsible for expenses resulting in you being precluded from completing the trip for any reason, nor will we refund you any part of your trip cost. In all cases we will notify you of the reasons why we have taken this action. We will have no obligation to arrange for your return to the point of the trip departure if your condition manifests itself after the trip departure. If the trip involves travel by air, the captain of your aircraft can refuse to allow you to fly on the aircraft if he believes that you could be dangerous or disruptive to other passengers on the flight.
Further, you will be liable to reimburse us for any expenses whatsoever that we incur as a result of such behaviour. You and/or your party may also be required to pay for loss and/or damage caused by your actions and we will hold you and each member of your party jointly and individually liable for any damage or losses caused by you or any member of your party. Full payment for any such damage or losses must be paid directly to the hotel manager or other supplier prior to departure. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you.
You agree to indemnify us in full against all losses (direct and indirect and howsoever caused) arising from any third-party actions taken against us for loss or damage caused by you or arising from your participation on the trip.
Risk Acknowledgement & Indemnification
You acknowledge that the nature of the trip is adventurous and participation involves a degree of personal risk. The tours operated or supplied by NAMASTE NOMAD have been designed to provide participants with an exposure to the true nature of the environment visited and therefore involve an element of potential risk and exposure to potential hazards over and above those associated with normal ’package’ holidays. All bookings are accepted on the understanding that the Client appreciates such risks and hazards and they undertake all tours at their own volition. If a Client participates in an activity not included as part of a tour operated by NAMASTE NOMAD, the Client accepts all responsibility for taking part in such an activity, accepts that no further services will be provided by the company and indemnifies Travel Talk against any and all claims related to such an activity.
Where the Client suffers death, personal injury or any other loss whatsoever as a result of an activity forming part of the tour arrangements booked with the NAMASTE NOMAD, then NAMASTE NOMAD shall only accept responsibility if the death, personal injury or loss was caused by the negligent acts and/or omissions of NAMASTE NOMAD employees, officers, agents or direct suppliers. For the avoidance of doubt, NAMASTE NOMAD shall not be liable for such death, personal injury or any other loss suffered whatsoever if there has been no fault on the part of NAMASTE NOMAD or its partners, or if the cause was the fault of the Client (including without limiting the generality of the foregoing the Client’s participation in any activity/option not specifically detailed as included on the tour or operated directly by NAMASTE NOMAD) or due to the actions of someone unconnected with the tour arrangements or due to circumstances which neither NAMASTE NOMAD nor its partners could have reasonably anticipated or avoided. For TREKKING AND CLIMBING tours snow conditions cannot be guaranteed at any PASSES, therefore NAMASTE NOMAD is not liable for NATURE CALAMITY.
NAMASTE NOMAD RESPONSIBILITY
(1) NAMASTE NOMAD accepts responsibility for the arrangements we agree to provide or arrange for you as an “organiser” under the Package Travel, Package Holidays and Package Tours Regulations 1992 as set out below. Subject to these Booking Conditions, if we or our suppliers negligently perform or arrange the services which we are obliged to provide for you under our contract with you, as set out on your confirmation invoice, we will pay you reasonable compensation. The level of such compensation will be calculated taking into consideration all relevant factors such as but not limited to: following the complaints procedure as described in these conditions and the extent to which ours or our employees’ or suppliers’ negligence affected the overall enjoyment of your holiday. Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us.
(2) We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:
*the acts and/or omissions of the person affected; or
*the acts and/or omissions of a third party unconnected with the provision of the services contracted for and which were unforeseeable or unavoidable; or
*unusual or unforeseeable circumstances beyond ours or our supplier’s control, the consequences of which could not have been avoided even if all due care had been exercised; or
*an event which either ourselves or suppliers could not, even with all due care, have foreseen or forestalled.
(3) We limit the amount of compensation we may have to pay you if we are found liable under this clause:
a. loss of and/or damage to any luggage or personal possessions and money: the maximum amount we will have to pay you in respect of these claims is an amount equivalent to the excess on your insurance policy which applies to this type of loss per person in total because you are assumed to have adequate insurance in place to cover any losses of this kind.
b. Claims not falling under 3(a) above and which don’t involve injury, illness or death: the maximum amount we will have to pay you in respect of these claims is twice the price paid by the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you or your party has not received any benefit at all from your booking.
c. Claims in respect of travel IN HOST COUNTRY BY ROADS OR stay in a hotel:
When arranging transportation for you, we rely on the terms and conditions contained within these international conventions and those ‘Conditions of Carriage’. You acknowledge that all of the terms and conditions contained in those ‘Conditions of Carriage’ form part of your contract with us, as well as with the transport company and that those ‘Conditions of Carriage’ shall be deemed to be included by reference into this contract.
In any circumstances in which a carrier is liable to you by virtue of the Denied Boarding Regulation 2004, any liability we may have to you under our contract with you, arising out of the same facts, is limited to the remedies provided under the Regulation as if (for this purpose only) we were a carrier.
When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question.
(4) It is a condition of our acceptance of liability under this clause that you notify any claim to us and our supplier(s) strictly in accordance with the complaints procedure set out in these conditions.
(5) Where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to us or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require.
(6) Please note, we cannot accept any liability for any damage, loss or expense or other sum(s) of any description:
a. which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you; or
b. relate to any business.
(7) We will not accept responsibility for services or facilities which do not form part of our agreement or where they are not advertised in our brochure. For example, any excursion you book whilst away, or any service or facility which your hotel or any other supplier agrees to provide for you.
FEEDBACKS OR COMPLAINS
You may reach us for any feedback or complaints at [email protected] or call us on +353873635898.
In the event of any dissatisfaction with any service provided by NAMASTE NOMAD, you must report it immediately to the Trip Leader so that action can be taken to remedy the problem. Failure to notify the Trip Leader of any problem immediately may prejudice NAMASTE NOMAD and may result in your ability to claim compensation from us being extinguished or reduced. Any complaint made to NAMASTE NOMAD following the conclusion of the trip should be made in writing within 28 days of completion of the trip. In the event that You do not notify us in writing within 28 days, NAMASTE NOMAD ability to investigate the complaint may be prejudiced and may extinguish your claim.
When the Client submits the review form, they accept that the feedback and all rights therein, become the sole property of NAMASTE NOMAD and that NAMASTE NOMAD shall have the right to make it available to the public on this website and for any purpose and in any media (including for advertising or other commercial use).
PHOTOS AND Videos
The Client consents to NAMASTE NOMAD using images taken of the Client during the tour or shared on NAMASTE NOMAD social media accounts for advertising and promotional purposes in any media we choose. The Client grants NAMASTE NOMAD a perpetual, royalty-free, worldwide, irrevocable licence to use such images for publicity and promotional purposes
The terms & conditions (incorporating these Booking Conditions) and all matters arising from it, is subject to the exclusive jurisdiction of the Courts of England AND IRELAND.
The information contained in our brochures and online is correct at the time of publication, however NAMASTE NOMAD accepts no liability for any inaccuracies contained herein.
These terms and conditions apply to all bookings made after the 1ST of OCTOBER 2020.